Terms and conditions - Komoder.com
KOMODER is a registered trademark. Trademark number: 121148 – The content of the website www.komoder.com may not be copied without written approval.
S.C. KOMODER INTERACTIVE S.R.L. (Ltd) is registered in the personal data processing register under registration number 28467. In accordance with the provisions of Law no. 677/2001 for the protection of individuals with regard to personal data processing and the free circulation of said data, amended and completed, and of Law no. 506/2004 regarding personal data processing and the protection of private life in the field of electronic communications, S.C. KOMODER INTERACTIVE S.R.L. (Ltd) is under obligation to manage the personal data that you provide to us in connection with yourselves, a family member, or any other person, in a secure manner and only for the purposes specified. Data is collected in order that commercial messages may be conveyed over the telephone or via e-mail and for the confirmation of orders.
Terms and Conditions
The following rules establish the confidentiality policy of KOMODER INTERACTIVE S.R.L. (Ltd). This policy explains in what way KOMODER will use any type of personal information that you may provide while using the website www.komoder.com
Personal information means any type of information that identifies you personally (for instance: your name, address, e-mail address, etc.). The information you provide when you request a quotation is used by KOMODER to send you information about our products, promotions, discounts, etc. KOMODER will use your e-mail address to periodically e-mail you a newsletter about our products. These periodic newsletters will offer you the opportunity to unsubscribe, should you wish to do so.
In accordance with Law no. 677/2001, you have the right to access the data and to intervene so as to modify said data, the right not to be subjected to an individual decision, and the right to sue. At the same time, you have the right to oppose the processing of your personal data and to request that such data be deleted. In order for you to exercise these rights, you may send us a request via e-mail to [email protected]
In a situation where KOMODER should sell its legal entity in part or in its entirety to a third party, KOMODER reserves the right to transfer your information as part of any assets sold or transferred.
KOMODER collects information from its clients in order to be able to honor any orders and to offer our customers complete information about our products and the technical details thereof. The collected information includes: name, delivery address, billing address, telephone numbers, and e-mail address. No credit card information shall be collected or saved by our site.
We will endeavor to let you know if any changes should occur in our confidentiality policy that may affect the way in which we use the information supplied by you. However, we encourage users to act responsibly with regard to personal data confidentiality and to periodically check the rules stipulated by this policy.
Payment and Delivery
Any order placed via this website has contractual value. In some cases, the products will be delivered via a courier service or via KOMODER’s own logistics, depending on the customer’s location. Transport costs will be covered by KOMODER. Our products will be delivered within 24 hours from the moment the order has been confirmed, with the exception of Sundays and legal holidays. In exceptional cases, if the ordered product is not in stock at the time the order is placed, you will be notified by our operators as to the earliest date that our product will reach you.
KOMODER needs your billing (invoicing) and delivery information in order to issue either an invoice or a pro forma invoice, as the case may be. Payment of the pro forma invoice can be made depending on your preferences and on the value of the product(s) ordered.
On request, the customer may pay the invoice via PayPal into our company’s account: [email protected]
Liability Regarding our Products
KOMODER INTERACTIVE S.R.L. (Ltd) guarantees to replace and/or accept the products that have been returned to us and which shall be found not to match their description on our website. Any complaint shall be brought to the attention of KOMODER INTERACTIVE S.R.L. (Ltd) in not more than 24 hours from the moment you have received the product(s). Complaints are to be sent via e-mail to [email protected]
Product Warranty and Repair
In case the purchased product has broken down, please contact us via e-mail at [email protected] in order to discuss the details necessary for the repair work. If the fault is unknown or hard to fix at the client’s location, the product will be transported to KOMODER’s maintenance and repair department. All transportation, packaging, and repair costs will be covered by KOMODER.
Returning a product
In case the ordered product does not match its presentation on this website or is found to be defective in workmanship, you may request that it be replaced within 10 working days from the moment you received it. The product may be returned provided it is in perfect condition (including its packaging) and does not show any signs of wear and tear. In case you should wish to return a product, please contact us within 24 hours from the date of purchase, via e-mail, at [email protected] in order that we may discuss all the details regarding your returning the product.
To be eligible for a return, your chair must be unused and in the same condition that you received it. It must also be in the original packaging. Our clients are eligible to return one time for the massage chairs category and two times for small massagers category.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned chair. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your account, within 10 working days.
The refund will include any shipping charges you paid when you made the purchase. However, our company will charge delivery cost in case of refund.
Settling of Disputes
By using our website (by visiting it or buying products off it), the user agrees that the laws shall govern the above-mentioned Terms and Conditions as well as any dispute of any kind that may arise between the user and KOMODER INTERACTIVE S.R.L. (Ltd). All conflicts shall be settled in a friendly manner. If this should fail, then the dispute shall be brought before a court of law, in accordance with the laws in force.
KOMODER will observe the confidentiality of individuals and will not collect or use personal data except if such data is supplied willingly to KOMODER by the individual in question. Please let us know via e-mail [email protected] if you do not want your data to be retained.
The data will be used with a view to developing the product and promoting sales. In any cases not mentioned above, the data will not be sold to or shared with any third party.